Support
Answers to common questions. Anything else, just write to us.
How does the spiral work?
One loop of the spiral is one day. Today’s loop is live: as you check off habits it grows brighter and turns faster. Past loops use a trailing 7-day average of your completion, so sustained streaks visibly grow the spiral and slumps let it gently shrink and darken — no jagged day-to-day spikes, just the shape of your momentum.
What are “don’t” habits?
Habits come in two kinds: things you want to do, and things you want to avoid. Checking a “don’t” habit means “I avoided it today” — it shows a cross instead of a tick and counts as a success, equal to any “do” habit in the day’s percentage.
What is Challenge mode?
By default Spiralen runs in Open mode: your day count starts at first sign-in and counts up indefinitely. A Challenge adds an end date and an optional name (“100 days to get fit”). When the Challenge ends, that period’s activity is archived with a final summary, and you can start a new Challenge or continue in Open mode. You can switch modes any time in Account.
How do I export my data?
Account → Download data. You get everything — current and archived periods — as CSV files per section (zipped), a Markdown summary, and JSON, delivered through the system share sheet.
How do I delete my account?
Account → Delete account. After a confirmation, your account and all data are permanently deleted. If you want a copy first, export your data before deleting.
How do I restore my purchase on a new device?
Purchases are tied to your Apple or Google account. Install Spiralen, sign in, and your subscription or lifetime purchase is restored automatically through the store. If it doesn’t appear, make sure you’re signed in to the same App Store / Google Play account, or contact us.
Deleting your account and data
You can delete your Spiralen account and all associated data at any time, directly in the app: open the gear icon, then Account → Delete account and confirm. Deletion is immediate and permanent — your account, principles, habits, tasks, goals and history are removed from our servers. If you want a copy first, use Account → Download data before deleting.
If you can no longer access the app, email hello@spiralen.xyz from the address you signed up with and we will delete your account for you.
Contact
Email us at hello@spiralen.xyz or use the contact form in the app (Account → Contact). We read everything.